Privacy Policy

1. Information We Collect

Personal Information: We may collect information such as your name, email address, phone number, and other details you voluntarily provide.
Automatically Collected Data: We gather certain data automatically, including IP addresses, browser type, and interactions with our site.
Communication Data: In compliance with the Telephone Consumer Protection Act (TCPA), we may retain a record of communications with us, including email and SMS interactions, where permitted by law.

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2. How We Use Your Information

Service Delivery: To provide and enhance our services.
Communication: To contact you about services that you request, respond to inquiries, and provide updates.
Marketing: With your consent, to offer information about services or events that may interest you.
Compliance: To comply with legal obligations and protect our legal rights.
 

3. Opt-In Procedure

SureFlow Heating & Air will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

4. Data Security

We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
 

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6.Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at abi@gosureflow.com or via our phone number, 225-208-0562.